Community & Operations Manager

Xccelerate was founded with the original vision of bridging the tech talent gap in Hong Kong. We enable students and companies to acquire the skills they need in Artificial Intelligence, Blockchain and Software Engineering. Our mission is to provide accessible, cutting-edge tech education to empower individuals, businesses, and communities globally.

We are in search of a cool, excitable and hard-working CEO looking to do the best work of their lives and take the Xccelerate platform to the next level!!
Here is your chance to shape the direction of tech education across Hong Kong. By changing the way that people acquire their technical skills and launch new careers in the tech space. At Xccelerate we are on a mission to transform the global workforce through tech enablement and training across key innovation areas, and we are looking for Community/Operation Manager that can successfully navigate the daily centre operations and administrative functions, maintaining the students and instructors' relationship in a positive and respectful manner, while educating potential customers on the benefits and need for our products and services.

Maintain contact with our students to obtain their feedback regarding our courses and service quality; Build and establish good work relationship with students to facilitate increased revenue; Monitor contract details to notify students of pending expiration and help process renewal; Organize promotional and marketing campaigns to create awareness of our courses. Monitor students’ progress, & communicate with customers to retain a clear understanding of their needs, as well as to maintain good customer relationship Responsible for administrative functions, such as class scheduling, manpower planning, documentary work. Communicate with different teams for the company business development. Provide assistance to teachers when needed Other ad-hoc duties as assigned.

Minimum 3 years Sales/Marketing/Education related work experience. Degree holder of Business/IT or relevant. Fluent in written and spoken English and Cantonese, Mandarin is a plus. Smart, passionate, you are a born communicator and networker. Proficient using Microsoft Excel, Word, Powerpoint and the applications of Google. Excellent organizational and interpersonal skills. You are comfortable working within teams, but are also at home with a high degree of autonomy in a fast-paced environment, self-motivated, and organized. You will need to have a solid interest in Business Operation, Interpersonal Skills and Management to be successful in this role.

Value: It is in our DNA that every team member has a voice and we embrace everyone's individuality and ideas Growth: Clear career progression path and we make it our responsibility that every team member grows professionally and as an individual. Connection: Xccelerate family enjoys going for weekly team lunches and happy hour Innovation: Our team is constantly innovating to conquer bigger challenges. Up-skilling: We provide full scholarships for part-time courses and encourage the team to constantly up-skill themselves. Guidance: Mentoring and on-going support throughout your career with Xccelerate Culture: At Xccelerate we are a young, vibrant, and diverse team Flexibility: Hybrid work structure